Terms of service

Last Updated: 17 November 2025

1. INTRODUCTION

Welcome to www.saltydog-grrr.com (the "Website"). These Terms and Conditions ("Terms") govern your use of our Website and the purchase of products from Salty Dog Brands Limited.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this Website.

1.1 About Us

This Website is operated by:

Salty Dog Brands Limited
Company Registration Number: 05359283
Registered Office: Salty Towers, PO Box 766, Chesham, HP5 3YD, United Kingdom
Email: info@saltydog-grrr.com
Telephone: 01494 774422

References to "we", "us", or "our" in these Terms refer to Salty Dog Brands Limited.

1.2 Definitions

  • "Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
  • "Products" means any crisps, snacks, or other goods offered for sale on the Website.
  • "User" or "you" means any person accessing or using the Website.

2. ACCEPTANCE OF TERMS

2.1 Binding Agreement

By accessing this Website, placing an order, or registering an account, you confirm that:

  • You are at least 18 years of age or have parental/guardian consent
  • You have the legal capacity to enter into a binding contract
  • All information you provide is accurate and complete
  • You agree to comply with these Terms

2.2 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms regularly.

3. USE OF THE WEBSITE

3.1 Permitted Use

You may use this Website for lawful purposes only. You agree not to:

  • Use the Website in any way that breaches applicable laws or regulations
  • Attempt to gain unauthorised access to any part of the Website, server, or database
  • Transmit any harmful code, viruses, or malicious software
  • Engage in any data mining, scraping, or automated data collection
  • Interfere with the proper functioning of the Website
  • Impersonate any person or entity or misrepresent your affiliation
  • Use the Website to transmit spam, advertising, or unsolicited communications

3.2 Account Registration

If you create an account on our Website:

  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your password
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorised use
  • We reserve the right to suspend or terminate accounts at our discretion

3.3 Age Restrictions

You must be at least 18 years old to place orders on this Website. By placing an order, you confirm that you meet this age requirement.

4. PRODUCT INFORMATION AND AVAILABILITY

4.1 Product Descriptions

We endeavour to ensure that product descriptions, images, and prices on the Website are accurate. However:

  • Images are for illustrative purposes only and may not exactly represent the product
  • Actual product packaging and materials may contain additional or different information
  • We do not warrant that product descriptions are error-free
  • If a product is not as described, your sole remedy is to return it in accordance with our Returns Policy

4.2 Availability

All orders are subject to acceptance and product availability. We reserve the right to:

  • Limit quantities of any products
  • Discontinue any product at any time
  • Refuse or cancel any order at our discretion
  • Notify you if products are unavailable or discontinued

4.3 Pricing

All prices are stated in Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to:

  • Change prices at any time without notice
  • Correct pricing errors
  • Cancel orders placed with incorrect pricing

If a pricing error is discovered after you've placed an order, we will contact you to inform you and give you the option to proceed at the correct price or cancel your order.

5. ORDERS AND CONTRACT FORMATION

5.1 Placing an Order

When you place an order through the Website:

  1. You submit an offer to purchase products at the stated price
  2. You will receive an automated acknowledgement email (this does not constitute acceptance)
  3. We will send you an order confirmation email when we accept your order
  4. A binding contract is formed when we send the order confirmation email

The contract for the sale of products is between you and Salty Dog Brands Limited. We use Shopify as our e-commerce platform and payment processor, but Shopify is not a party to the contract for the sale of goods.

5.2 Order Acceptance

We reserve the right to refuse or cancel any order before acceptance for reasons including but not limited to:

  • Product unavailability
  • Pricing or product description errors
  • Payment authorisation failure
  • Suspected fraud or unauthorised transactions
  • Inability to deliver to your specified address

5.3 Order Confirmation

Your order confirmation email will include:

  • Details of the products ordered
  • Total price including VAT and delivery charges
  • Estimated delivery timeframe
  • Your cancellation rights

6. PAYMENT

6.1 Payment Methods

We accept the following payment methods as displayed at checkout. Payment must be made in full at the time of ordering. All payments are processed securely through our e-commerce platform provider, Shopify.

6.2 Payment Security

Payment processing is handled by Shopify and its authorised payment processors. Your payment details are encrypted and processed securely in accordance with Payment Card Industry Data Security Standards (PCI DSS). We do not store complete credit or debit card information on our servers.

6.3 Payment Authorisation

By providing payment information, you:

  • Confirm you are authorised to use the payment method
  • Authorise us to charge the full amount of your order through Shopify's payment processing services
  • Confirm that all payment information provided is accurate
  • Agree to Shopify's payment terms and conditions as applicable to the transaction

7. DELIVERY

7.1 Delivery Timeframes

We aim to deliver products within the timeframes stated on our Delivery Information page. If no specific timeframe is stated, delivery will be made within 30 days of order confirmation.

7.2 Delivery Charges

Delivery charges are as stated at checkout and vary based on delivery location and order value.

7.3 Delivery Address

You are responsible for providing a correct and complete delivery address. We are not liable for non-delivery or delayed delivery resulting from incorrect address information.

7.4 Failed Delivery

If delivery cannot be completed:

  • We will attempt redelivery or contact you for instructions
  • You may be charged for additional delivery attempts
  • If you fail to take delivery, we may cancel your order and charge reasonable costs

7.5 Risk and Title

Risk in the products passes to you upon delivery. Title passes when we receive payment in full.

8. CONSUMER RIGHTS AND CANCELLATION

8.1 Your Statutory Rights

If you are a Consumer, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects those statutory rights.

8.2 Right to Cancel (Distance Selling)

If you are a Consumer purchasing remotely, you have the right to cancel your order within 14 days without giving any reason. The cancellation period expires:

  • 14 days from the day you (or a third party you've nominated) receives the goods
  • For multiple goods delivered separately, 14 days from receipt of the last item

8.3 How to Cancel

To exercise your right to cancel, you must inform us using any of these methods:

  • Email: info@saltydog-grrr.com
  • Telephone: 01494 774422
  • Post: Salty Towers, PO Box 766, Chesham, HP5 3YD

You may use our cancellation form (if provided) but it is not obligatory.

8.4 Effects of Cancellation

If you cancel your order:

  • We will refund all payments received from you, including standard delivery charges
  • We will make the refund within 14 days of receiving the returned goods or proof of return
  • Refunds will be made using the same payment method you used
  • You are responsible for the cost of returning the goods unless we agree otherwise
  • You must return goods within 14 days of notifying us of cancellation

8.5 Exceptions to Cancellation Rights

The right to cancel does not apply to:

  • Perishable goods (such as food items with a short shelf life)
  • Goods that have been unsealed and are not suitable for return due to health protection or hygiene reasons
  • Goods made to your specifications or clearly personalised

8.6 Condition of Returned Goods

You are liable for any diminished value of goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

9. FAULTY OR MISDESCRIBED PRODUCTS

9.1 Your Consumer Rights

If you are a Consumer and products are faulty or not as described, you have the following rights under the Consumer Rights Act 2015:

Short-Term Right to Reject (First 30 Days):

  • If goods are faulty within 30 days of delivery, you can reject them and receive a full refund

Right to Repair or Replacement:

  • After 30 days, you can request repair or replacement of faulty goods
  • We will repair or replace within a reasonable time and without significant inconvenience

Right to Price Reduction or Final Right to Reject:

  • If repair or replacement is impossible or unsuccessful, you can request a price reduction or reject the goods

9.2 Time Limits

For Consumers, your legal rights to claim for faulty goods last for up to 6 months.